Terms & Conditions

Payments

Payments can be made by cash, cheque, BACS, debit or credit card.

Payment must be made on completion of the work. If the Customer is not present, the invoice will be left in the vehicle or sent to the Customer’s home address, as discussed at the time of booking. Payments must be made as soon as possible, and no later than seven days from date of invoice.

Servicing

Servicing will be carried out to the highest standard to ensure the safety of the Owner.

If a fault is found during a service which is beyond the normal service schedule, the Owners permission to repair or replace will be obtained prior to such work being carried out. This will incur an additional charge for parts and labour.

If we are unable to gain access to the caravan or motorhome due to access issues or keys not being available, a call out charge will be applied.

It is the Owners responsibility to ensure that access is available at the time and date agreed for servicing, that there is sufficient clearance to access the wheels and external equipment (this includes removing awnings), and that any internal equipment is clear of obstructions, and the floor area clear. The toilet cassette must be empty and clean or the toilet will not be serviced. Keys for wheel locks, hitch lock and locking wheel nuts must be available. If we are required to return at a later date to complete a service, an additional fee will be incurred.

All parts supplied will be OEM specification (or second line if customer requires) and are chargeable in addition to labour. Special order parts are non-refundable and will include carriage costs. All parts will remain the property of Reece’s Caravan & Motorhome Services until full payment is made.

A caravan habitation service only (as opposed to a full annual service) may be carried out upon customer request. However, please note that a full service may be required to maintain your manufacturers warranty. Reece’s Caravan & Motorhome Services takes no responsibility for loss of warranty if the Customer books a habitation service only, or if the service window has expired.

Warranty

All service-related repairs are guaranteed for six months. Any parts fitted by us will be subject to the manufacturers warranty.

Complaints and Customer feedback

Our Customer Service is very important to us. If there is anything that you are not happy with, please notify us as soon as possible by telephone or email and we will do our very best to deal with your concerns. We would also love to hear your positive feedback!